• Assistant Manager, Learning and Development

Responsibilities

• Assist in developing the annual training plan aligned with business goals and operational needs. Coordinate training schedules, resources, and logistics to ensure smooth execution.
• Deliver and facilitate training programs including orientation, service standards, soft skills, and functional training. Support departmental trainers in conducting effective on-the-job training.
• Ensure all training programs reflect company standards, service culture, and brand expectations. Support audits and reinforce consistency in service delivery across departments.
• Identify training needs through performance reviews, feedback, and operational gaps. Support career development initiatives and talent growth programs.
• Monitor training effectiveness through assessments, feedback, and performance indicators. Maintain training records and prepare regular reports on training activities and outcomes.