As Cluster Reservations Officer, you will directly support the Cluster Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities, and satisfaction of guests and team members.

You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Furthermore, you will assist the Reservations Manager for driving up-selling within the property and to ensure optimal use of all distribution channels (e.g. BES, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices).

Qualifications

• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
• Understand the dynamics of regional & local market, local competitors and events of the destination.