• Training Manager

THE ROLE

• Working closely with the Director of HR and Department Heads, you will design, deliver, and coordinate transformative learning journeys for all resort staff. This is a hands-on role on the floor — auditing service standards, optimizing SOPs, and supporting cross-functional HR initiatives and company events

KEY RESPONSIBILITIES

• Design & Delivery: Create and deliver creative training programs and materials that bring our luxury service standards to life.
• Expert Facilitation: Personally deliver high-impact training and strategically coordinate with in-house experts or external partners for technical topics.
• Service Audits & SOPs: Partner with operational departments to review, audit, and improve Standard Operating Procedures (SOPs).
• HR Support & Events: Assist in key HR activities, including resort-wide memos, scheduling, talent interviews, and supporting foreign staff and international interns.

QUALIFICATIONS & SKILLS:

• Education: Bachelor’s degree in HR, Hospitality, Education, Business, or equivalent senior operational experience.
• Experience: 3 to 5 years of dedicated training experience, ideally within a 5-star luxury hotel or premium guest-centric resort.
• Certifications: Professional credentials (e.g., Train the Trainer) are highly preferred
• Outstanding command of written and spoken English.
• Captivating public speaking and presentation skills.
• Empathic, approachable, and culturally agile.